Tire aftersales platform
Provide online aftersales services of tires to customers of Mercedes-Benz China, the system include WeChat platform and dealer management website. After customers order tires from WeChat platform, dealers can prepare goods, manage orders, monitor logistic, check customer information, increase stock from supplier and send coupons to customers etc., all dealers in Daimler China are covered by system.
Screenshot of product prototype for WeChat platform
1. Select series and models of vehicles
2. Tires list based on selected series and model
3. Enter tire detail page from tires list
4. Page of shopping cart, there are different ways to create order
5. Page of order list
Screenshot of product prototype for dealer management website
1. Design for master data management of tires
2. When dealers received tire service order, they can increase their inventory. If there are enough relevant tires in warehouse, they can add tires to shopping cart and create order, if not, they can create order to purchase orders from suppliers.
3. Dealer can view tires in shopping cart, and select several or all of them to create order, after order created, warehouse will deliver the relevant tires to the dealer.
4. Dealers can view their tire orders to suppliers, and check details of an order.
5. Dealers can view their tire service orders (created by customer in WeChat platform), and details in an order.
Design of business process
Include process of cutomer order tire and payment, and dealers order tires from suppliers.
